Frequently Asked Questions (FAQs)
What’s Included in the Price?y
All lodging, internal transportation, breakfast, some lunches (only if specified), entry fees and local tour guides.
What’s Not Included in the Price?
International flights, some lunches, dinners, alcohol, travel insurance and visas.
*Note that we would be happy to assist you in finding international airfare upon request.
At What Specific Hotels Would We Be Staying?
We wouldn’t choose places we would not have our own mothers stay at. We realize that staying at a substandard establishment can really damage the overall experience-and we make sure to avoid this at all costs. The establishments we choose all have air conditioning and private bathrooms and are as safe and clean as can be. Why can’t we tell you the names of the establishments now? Our options may change based on the size of our group. It isn’t until we have the final count of tour members for this trip could we finalize all accommodation bookings. Once all finalized, we would let you know promptly via email.
Am I Sharing the Room with Someone?
Prices are based on two persons per room, same gender. If you wish to stay in the room with another tour member (such as a family member or friend), then you and this person both need to make a request by emailing us and letting us know. If you need to have your own room, then please let us know and email us as soon as possible. Note that we cannot guarantee these hotels would have vacancy. Also note there is an additional fee for a private room.
What is the Size of the Group & Where is Everyone From?
Although we welcome people from all around the world, our customers reside mostly in Europe, Australia, New Zealand, USA or Canada. As for the size of the group, usually it is between 4 and 25 persons.
Are Kids Allowed on This Tour?
You must be at least 18 years old to join our tour.
Do I Get Any Free Time Away From the Group?
Of course. For the most part, you can wonder off as long as you are back on the boat/bus by the agreed upon time. You also have a lot of free time typically after 6:00pm.
What Happens If I Arrive Late?
Notify us as soon as possible and we will do our very best to arrange a meeting point. Please note that we do not refund for any days or activities that you miss.
Can I Opt-Out of Certain Activities?
Generally speaking, you can opt-out, as long as we are given adequate notice.
How Strong Do I Need to Be For This Trip?
We do not expect you to be an Olympic champion. We know some of the tour members are more fit than others…and we are well prepared for this. If you have any kind of disability, please let us know as soon as possible.
What Happens If I Get Injured on This Trip & Cannot Continue?
We would do our best to keep you safe and make you as comfortable as possible, as well as make special arrangements to address your situation. We treat our members like ‘family members’, not just another head to count while doing the group tour.
What Happens If I Cancel This Trip?
To confirm your tour, full payment is needed at the time of your purchase. However, refunds are offered. You will receive a full refund if canceling at least 91 days in advance from the departure date. Cancelling between 90-60 days prior to departure entitles you to a 50 percent refund. Cancelling between 59-31 days prior to departure entitles you to a 25 percent refund. Canceling 30 days or less prior to departure is not eligible for a refund. Cancellation requests need to be made by email and become effective on the date received by CharlieTheTraveler.
What Happens If You, CharlieTheTraveler, Cancel This Trip?
In the unlikely event CharlieTheTraveler needs to cancel this trip, such as because of an unforeseen emergency, we will give you a full refund for the tour within 14 business days of the cancellation.
Note: We are not a participant in the California Travel Consumer Restitution Fund, nor is this transaction covered by the Restitution Fund.
Are You Licensed & Which State in America Issued it?
Absolutely I am licensed. I am a California born and bred resident and American citizen. My registration number is CST 2136740-70. My company is registered at PO Box 1578 Whittier, California 90609. Note: Travel agents registered as a seller of travel in California does not constitute approval by the State.
Also note: California law requires sellers of travel to have a trust account or bond. CharlieTheTraveler has a trust account.
How Do You Help Prepare Us For This Trip?
You should receive an email from us within 24 hours of purchasing this tour as well as a week before departure. The first email gives details about what to bring, how to prepare yourself, etc. The second email gives details mostly about the hotels.